Parents/Guardians
Annual quality of services surveys are sent to the parents or guardians of the consumers living in our facilities. The word ‘client’ has been substituted for the actual name of the person to protect their privacy. Here a sampling of the comments included on the returned surveys:

• “This is by far the best group home ‘client’ has been in.”
• “Everyone is wonderful to ‘client’ – very caring – I thank you all so very much.”
• “We appreciate our ‘client’ having a real home, whether old or new, and having care givers who are genuinely interested in mentally and physically disabled and who are pursuing education in that field.”
• “This is definitely the best “home” ‘client’ has ever had.”
• “I have felt very comfortable with ‘client’s’ placement at Lakes Homes and feel you are very in tune with clients and their needs.”
  
  

Staff Testimonials
Each year, the total staff is surveyed to determine their likes and dislikes and we accept comments and suggestions. Here are some of the comments from the most recent survey:

• “It’s great to see everyone work together.”
• "I know we are doing a good job but it is good to hear from people in the community, case managers and medical personnel, that they would like to place people with us because we go out of our way to provide the best care we can give.”
• “Lakes Homes does an excellent job of supporting staff and providing training. The benefits are not matched by any company I am aware of. The work is basically appreciated.”
• “I love this place. Everyone is so nice. Thank you for letting me have a part in this job.”
• “Every staff should feel they are part of the team, valued as an employee. I feel I am respected, listened to and cared about as a person. I’m told thank you, the clients are lucky to have me…”